Return & Refund

We have a 3-day return policy if you are not happy with the Products ordered from manaraonline.com.

For all products eligible for return, you must ensure that the Products are as per the conditions stated in the returns process below. Otherwise, we reserve the right not to grant any or part refund if these conditions are not met.

Our brands and partners take tested control measures to ensure that products are of the highest quality and reach you in the right condition.

However, in case a product has arrived damaged, defective or incorrect, please contact us immediately on 800 600 700 or send an email to info@almanarapharmacy.ae.

A replacement may be available. Defective Products may also benefit from a manufacturer's defects warranty.

Unless there has been an error on our part or the product you purchased is defective, we cannot accept returns on special items, as these cannot be sold to anyone else, such as:

·       Medicines cannot be returned once purchased.

·       Hygiene products cannot be returned if used.

·       Body support, socks and wearables in general.

·       Baby formula (powder milk) and baby food in general.

·       Fragrances, skincare, cosmetics, make-up and haircare must be returned unused, unopened and in their original packaging (as received); otherwise they will not be accepted.

Returns & Refund Process

1.       To initiate the refund process, call us on 800 600 700 or send an email to info@almanarapharmacy.ae.

2.       Our team will evaluate the case after reviewing the special items terms listed above, then communicate with you on the status of the return and whether the refund is accepted or not.

3.       If items are eligible for return, the refund will be made in the same form of payment that was used to make the initial purchase. If the payment was cash on delivery, we will arrange for the driver to collect the items within 1 to 2 days and return the money to you.

4.       In case of online payment, it may take up to 5–20 days for your bank or card issuer to process the refund transaction, and you will receive an email or SMS once the refund process has been initiated.